How to order
How to add products to cart?
If you want to add any product to cart, please click the button “Add to cart”. The product will be added to the cart after this action.
When you will finish selection of products, please click cart icon. You will be redirected to the cart window after this action. You can change quantity of any product via clicking button “+” (increase) or “-” (reduce) in the cart section. There are also 3 available actions in cart section:
- the "Place order" button allows you to be transferred to the next page, where you will need to fill delivery information, select a delivery service and payment method;
- the "Continue shopping" button takes you back to the catalog;
- the "Clear cart" button removes all items in the cart.
How to place order?
After clicking on the “Place order” button, you will automatically be transferred to the order placement page, where you need to:
- Select your location and type zip code. Please note if you're staying outside Kazakhstan, you need to type and select country name. If you are staying in Kazakhstan, you need to type and select city or region name. Please provide correct details as this will affect the shipping cost.
- Select delivery service.
- Select payment method.
- Fill information about yourself. Please provide only correct information as in your documents, so that later there will be no issues during delivery. Also indicate the email to which you have access, as information about your account and order details will be sent to it. You can also leave a comment on your order.
What is next after order placement?
We begin to process the order after its placement. As soon as we check, pack and send your order to the transport company, we will send you a tracking number to track the parcel. You can track it yourself on the transport company’s website using this tracking number.
After you receive this order, you will receive a message that your order has been delivered. Your order is completed from this moment. If you have any questions about your order, please do not hesitate to contact us by email or WhatsApp us and we will try to help you.
