About delivery
Delivery area
Our distribution center is in Kazakhstan, so we divide deliveries into 2 types:
- local, within Kazakhstan;
- international, to the country and address where the order should be delivered. Please select your location to find out the cost of delivery of the order.
Delivery price
The cost of delivery depends on the weight and location where the order needs to be delivered. The weight of each item is automatically determined by the system. Therefore, to correctly determine the cost of delivery of the order, you need to correctly select the locations where the order needs to be delivered.
You can choose the location in 2 ways:
- choose the location in the upper left corner on the main page, or
- choose the location during the order placement.
Please note:
If you are outside Kazakhstan you need to select your country, so please type the country name in location search bar. The name of your country is enought to determiine to cost of the delivery. You will be able to indicate your state/region and city during checkout.
If you're inside Kazakhstan, please select city or region where the order must be delivered. If the order must be delivered to Akmola region, East Kazakhstan region, Zhetysu region, West Kazakhstan region, North Kazakhstan region or Ulytau region please type the name of these regions not the names of the administative cities of these regions.
If the order must be delivered within Almaty, so the delivery is free. Please note that the delivery within Almaty is free if the order cost more 6 USD. If the order cost less 6 USD, the delivery will cost 1 USD.
We use own delivery service in Atyrau.
The cost of delivery of the order will be shown when placing the order, after you select your location. Also, the cost of delivery of a specific product can be shown in the product details, after clicking the "Calculate delivery" button. However, please note that the cost of delivery of the selected product in the quantity you selected will be indicated. To determine the cost of delivery of all the products you want to order, you need to place them in the basket in the required quantity and click the "Place order" button, then correctly select the location where the order should be delivered.
Delivery time
After placing and paying for the order, we begin processing it, which takes an average of 1-3 days. After processing the order, we send the order to you. Depending on the type of delivery, the time can vary from 2 to 7 business days for the local delivery and from 2 weeks for the international delivery. After the order is sent, you will be sent email with a tracking number to track the order delivery process.
Delivery place
We deliver orders based on the data you provide when placing your order. Therefore, after filling in all the fields, please double-check the accuracy of the data you have filled in.
If you find incorrect location was chosen in the personal account and/or in the confirmation email after order was placed, please send the message about it to [email protected] as soon as possible.
If you send the email about the incorrect location:
- before we send the order to you, then we recalculate the delivery price. If the recalculated delivery price is more than the delivery price for the incorrect location, then you must pay for the extra delivery price. If the recalculated delivery price is lower than the delivery price for the incorrect location, then we refund the change between 2 prices.
- after we send the order to you, then you must pay extra for the delivery of the order from the incorrect location to the correct location if such delivery is possible or for the delivery of the order from the incorrect location to the our distribution center plus the delivery of the order from our distribution center to the correct location.
Delivery rules
Please verify delivered products according to your order list. If there are no some products and you were not be informed about this before delivery, please contact us and we will deliver them as soon as possible.
