About delivery
Delivery area
The delivery of the orders is carried out within Kazakhstan
Delivery price
If the total of your order is more than 3000 KZT, the delivery will be free. If the price of your order is equal or less than 3000 KZT, the delivery will be 500 KZT. The system determines the cost of the order and indicates the cost of delivery at checkout automatically
Delivery time
We need not less 2 hours for the order processing. In this regard, the delivery is carried out in 2-4 hours after placing of the order and depends on traffic situation in the city. If the delivery will require more time, we will let you know about this. But we understand client recomendation about delivery time and try to deliver all orders at time. Also please be kindly informed that adding items after placing order will make affect on the time delivery, because we need to come to supplier's storage and receive these items, so it may take more time.
Also you can indicate the time period for the delivery in the comment to the order at the checkout and we will try to deliver your order at the indicated time period. For example, you place an order morning and will be able to receive it only between 6-7 pm. You can indicate the time period 6-7 pm and you will receive fresh grocery products at this time.
Delivery of the grocery products is carried out everyday from 10 am till 9 pm.
Because our service work till 9 pm and we need at lest 2 hours for the order processing, the orders placed after 7 pm will be delivered next day. In this regard if you want to receive your order today please place your order before 7 pm.
Delivery place
The delivery is carried out to the door of the client's apartment. In this regard we need to know your address to deliver the order. You can indicate your address in the checkout. If you are placing order via button "Buy in 1 click" please indicate your mobile phone number. We will contact you via SMS or WhatsApp to know your address.
Delivery rules
Please verify delivered products according to your order list. If there are no some products and you were not be informed about this before delivery, please contact us and we will deliver them as soon as possible.